Omnichannel Contact Center Service
Omnichannel customer service empowers customers to engage with a company through various channels, including phone, email, chat, social media, and self-service portals. 909infotech offers numerous benefits such as consolidated customer data, consistent experiences across channels, streamlined communication, and enhanced customer support.
The objective of our omnichannel contact center service is to deliver a seamless and unified customer experience, regardless of the communication channel. By leveraging this service, organizations can reduce costs, boost operational efficiency, and enhance responsiveness. As a trusted omnichannel contact center provider, 909infotech ensures improved customer interactions and superior service quality across all platforms.
Our Omnichannel Customer Support Services
Voice Support
Multi-Lingual Customer Engagement Services
State of the Art ACD/IVR deployment
Clear and concise dashboards on Agent Performance
SMS & Missed Call Support
Generate a unique short code or dedicated missed call number for your company/brand
Automate a customer a call in real time when they text on a short code or give a missed call
Create a direct link with your customers in the medium they are most comfortable with
Toll Free Assist Services
A single solution to manage all your inbound calling needs
Order Taking and Dispatch
Customer Complaints and Resolution
Email Support
Rigorous Training on handling & responding to Email Queries
Seamlessly convert Customer inquiries from Email into support tickets and
Clear and concise dashboards on Agent Performance
Social Media Monitoring
Creation of a comprehensive social media strategy tailored to the customer’s specific needs and goals.
Develop a content calendar to ensure regular, timely updates on all social media accounts.
Monitoring online conversations and responding to customer inquiries in a timely manner.
Identifying key influencers and connecting with them to increase visibility for the brand
Creating campaigns or promotions aimed at expanding the reach of the brand.
What makes Omnichannel Customer Experience beneficial?
- Increased efficiency and cost savings through streamlined processes and automation
- Greater flexibility and adaptability to changing customer needs and preferences
- Enhanced data collection and analysis for better decision-making and strategy development
- Increased opportunities for cross-selling and upselling through a comprehensive understanding of customer interactions and behavior
- Enhanced customer retention and loyalty through personalized and tailored service experiences
- Improved scalability and flexibility to support growth and expansion in different markets and industries.