What services does 909 Infotech offer in Bangalore?

909 Infotech offers comprehensive BPO and call center services including inbound support, outbound sales, lead generation, appointment setting, email & chat support, back office processing, and dedicated offshore teams.

Does 909 Infotech provide 24/7 call center support?

Yes, we provide 24/7 call center support across all time zones including India, USA, UK, and Middle East operations.

Why should I outsource to a BPO company in India?

India offers highly skilled English-speaking workforce, strong IT infrastructure, significant cost efficiency, and regulatory reliability, making it one of the most preferred global outsourcing destinations.

What is the dedicated seat model?

Our dedicated seat model provides trained agents, supervisor monitoring, infrastructure, dialer systems, and reporting dashboards. Available in flexible configurations from 5 seats to 50+ seats.

Which countries does 909 Infotech serve?

We serve clients across India, USA, UK, UAE, Qatar, Saudi Arabia, and other Middle East countries with specialized regional expertise.

909 Infotech - Professional BPO & Call Center Services in Bangalore

Flexible Dedicated Call Center Agent Model

Scalable outsourcing model for USA, UK, Middle East & India businesses

5

Dedicated Call Center Agents

10

Outsourced Support Team

25

Scalable BPO Team

50+

Enterprise Offshore Call Center

Each Dedicated Seat Includes:

Trained Dedicated Call Center Agent
Supervisor Monitoring & QA
Complete Call Center Infrastructure
Dialer & CRM Integration
Real-Time KPI Reporting Dashboard
Ongoing Training & Performance Optimization

End-to-End Call Center Services & Business Process Outsourcing Solutions

Comprehensive call center services and scalable BPO solutions for global businesses

Inbound Call Center

24/7 inbound call center services like customer support, order management, helpdesk, and technical assistance.

Outbound Sales

High-converting outbound sales campaigns, cold calling, and revenue-driven telemarketing solutions.

Lead Generation

Targeted B2B and B2C lead generation services to drive qualified prospects and pipeline growth.

Appointment Setting

Professional appointment setting and sales scheduling for global businesses and SaaS companies.

Email & Chat Support

Multichannel email and live chat customer support for enhanced customer engagement.

Back Office Processing

Secure back-office outsourcing including data entry, processing, and administrative support.

CRM & Reporting

Advanced CRM integration, real-time KPI dashboards, and performance analytics reporting.

Dedicated Offshore Teams

Fully managed offshore dedicated teams for scalable call center and BPO operations.

International BPO & Offshore Call Center Solutions

Scalable offshore outsourcing and global call center services across key markets

Why Businesses Choose 909 Infotech for Call Center Services

Trusted outsourcing partner delivering secure, scalable offshore call center and BPO solutions

Bangalore Call Center Operations

Strategically located in India's leading tech hub with world-class call center infrastructure and skilled BPO talent.

International Outsourcing Expertise

Proven experience managing USA, UK, UAE, and global call center campaigns with measurable performance results.

Professional English-Speaking Agents

Highly trained offshore call center agents with neutral accents and strong customer communication skills.

Secure & Compliant Infrastructure

ISO-aligned, GDPR-compliant cloud systems ensuring enterprise-grade data protection and outsourcing security.

Transparent Performance Reporting

Real-time KPI dashboards and detailed daily reporting for full visibility into your outsourced operations.

Flexible & Scalable BPO Model

Seamlessly scale your dedicated call center team based on business growth and campaign demand.

Industry-Specific BPO & Customer Support Services

Industry-focused outsourcing and sector-based call center solutions across global markets

🇮🇳

India – Industry-Focused BPO

E-commerce & Retail Customer Support
Real Estate Lead Management & Property Support
EdTech & Online Education Support
Healthcare BPO & Patient Support Services

🇺🇸

USA – Sector-Based Call Center Services

B2B & B2C Lead Generation Services
SaaS Customer Support & Technical Assistance
Insurance Claims & Policy Support
Financial Services & Compliance Support

🇬🇧

UK – Specialized Customer Support

Inbound Customer Support Services
Technical Helpdesk & IT Support
Utilities & Telecom Customer Care
Travel & Hospitality Support Services

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Middle East – Offshore Industry Solutions

UAE, Qatar & Saudi Arabia Markets
Back Office & Administrative BPO
Travel & Tourism Call Center Support
Order Management & Fulfillment Support

Why Businesses Outsource Call Center & Customer Support Operations

Reduce costs, improve efficiency, and scale faster with strategic call center outsourcing solutions

Reduce Call Center Operational Costs

Reduce infrastructure, hiring, and call center operational costs by up to 60% without compromising service quality.

Scalable Outsourced Support Teams

Scale outsourced customer support teams instantly to match seasonal demand and business growth fluctuations.

24/7 Global Customer Support

Deliver round-the-clock customer service outsourcing coverage across all major global time zones.

Faster SLAs & Response Times

Improve service-level agreements (SLAs) and resolution times with dedicated offshore support teams.

Focus on Core Business Growth

Free internal resources to focus purely on revenue growth, product development, and strategic operations.

Access Skilled Offshore Workforce

Access pre-vetted, highly trained offshore call center professionals without lengthy recruitment cycles.

Why Outsource to India? India remains the world's premier offshore outsourcing destination, offering a vast pool of skilled English-speaking professionals, robust IT infrastructure, and significant cost advantages. As a Bangalore-based call center company, 909 Infotech leverages this ecosystem to deliver enterprise-grade BPO solutions.

Proven Results: Real Call Center Case Studies

Outsourcing success stories showcasing measurable ROI, performance growth, and operational efficiency

UK E-Commerce Call Center Outsourcing

+35% Sales Growth

24/7 Multichannel Customer Support (Chat & Call)
Reduced Customer Response Time
Improved Customer Retention & Repeat Sales
Scalable Seasonal Call Center Operations

US SaaS Customer Support Outsourcing

60% Operational Cost Reduction

Dedicated B2B Lead Qualification Team
Higher Sales Conversion Rates
Advanced CRM Reporting & Performance Tracking
24/7 Global Customer Support Coverage

Middle East Real Estate Call Center Campaign

+180% ROI from Outsourced Campaign

Outbound Lead Generation & Qualification
Bilingual Arabic & English Call Center Agents
Real Estate Appointment Setting Services
Daily Campaign Performance Analytics

BPO Services Frequently Asked Questions

Answers to common call center outsourcing questions, pricing queries, and dedicated agent model details

What call center and BPO services does 909 Infotech offer?

909 Infotech provides comprehensive BPO and call center services including inbound customer support, outbound sales, B2B lead generation, appointment setting, email & chat support, back office processing, and dedicated offshore teams.

Do you provide 24/7 call center and customer support services?

Yes, we provide 24/7 call center and customer support outsourcing across India, USA, UK, and Middle East with rotating shift coverage and multilingual agents.

Why should businesses outsource to a BPO company in India?

India offers a highly skilled English-speaking workforce, strong IT infrastructure, significant cost efficiency (up to 60% savings), and regulatory reliability – making it a top global outsourcing destination.

What is the dedicated agent seat model in call center outsourcing?

Our dedicated seat model provides trained agents, supervisor monitoring, complete infrastructure, dialer systems, CRM access, and real-time reporting. Available from 5 to 50+ seats.

Which countries do your offshore call center services cover?

We serve clients across India, USA, UK, UAE, Qatar, Saudi Arabia, and other Middle East markets with specialized regional expertise and multilingual support.

How quickly can you set up an outsourced call center team?

Depending on complexity, we can have your dedicated call center team operational within 2-4 weeks, including recruitment, training, and infrastructure setup.

What quality assurance measures do you have for call center operations?

We implement comprehensive QA including call monitoring, quality scorecards, coaching, customer satisfaction surveys, and detailed performance analytics.

Is data security and compliance ensured for offshore BPO services?

Yes, we are ISO-aligned and GDPR-compliant with secure cloud infrastructure, encrypted data transmission, strict access controls, and regular security audits.

What pricing models do you offer for call center outsourcing?

We offer flexible pricing: per-seat monthly rates, hourly billing, per-call pricing, and performance-based models. Custom packages available based on volume and requirements.

Can you integrate with our existing CRM and tools?

Absolutely. We integrate seamlessly with Salesforce, HubSpot, Zoho, and custom platforms. Our technical team ensures smooth data flow.

What languages do your offshore call center agents speak?

Our primary language is English with neutral accents. We also offer multilingual support: Spanish, Arabic, French, and regional Indian languages.

How do you handle training for new campaigns?

We provide comprehensive training on product knowledge, process workflows, systems, soft skills, and ongoing coaching. Typical training: 1-2 weeks before go-live.

What reporting and analytics do you provide for outsourced call centers?

Real-time dashboards with KPIs, daily/weekly/monthly reports, call recordings, quality scores, conversion metrics, and custom analytics.

Can I scale my outsourced team size up or down?

Yes, our flexible model lets you scale teams up or down based on seasonal demands, business growth, or campaign requirements with minimal notice.

What industries does 909 Infotech specialize in for BPO services?

We specialize in e‑commerce, SaaS, real estate, insurance, healthcare, financial services, travel & hospitality, telecom, and EdTech across global markets.

What is your agent turnover rate in the call center industry?

We maintain industry-leading low turnover through competitive compensation, career development, positive culture, and employee engagement initiatives.

Do you offer outbound sales campaigns as part of BPO services?

Yes, we offer comprehensive outbound services: cold calling, lead generation, appointment setting, sales campaigns, surveys, and follow-up programs.

What is the minimum contract duration for call center outsourcing?

Minimum contracts typically start at 3-6 months depending on team size. We also offer pilot programs to demonstrate value before longer commitments.

How do you ensure consistent quality across shifts in a 24/7 call center?

We maintain quality through standardized processes, detailed SOPs, shift handovers, dedicated supervisors per shift, and continuous monitoring.

Can you handle seasonal volume spikes for customer support?

Absolutely. Our flexible infrastructure allows us to quickly ramp up teams for peak seasons, holidays, or promotions with pre-trained backup resources.

Optimize Your Outsourcing Strategy

Download our expert guides and resources to make informed BPO decisions

Outsourcing Strategy Guide 2026
Call Center KPI Checklist
Offshore vs Onshore Comparison Guide
Remote Sales Team Blueprint

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