Call Center Services for the Education Industry
Enhance student engagement, streamline admissions, and scale support operations with 24/7, omnichannel BPO solutions tailored for modern education.
Why Education Leaders Choose 909 Infotech
Proven outcomes that drive enrollment, retention, and satisfaction
24/7 Student Engagement
Always‑on support for inquiries, applications, and tech help – during peak cycles and beyond.
Elastic Scalability
Instantly ramp up agents for enrollment seasons, financial aid deadlines, or orientation – no overhead.
Omnichannel Experience
Unified student view across phone, email, chat, SMS, and social – seamless every interaction.
Data‑Driven Insights
Real‑time dashboards and predictive analytics to optimise recruitment, retention, and student success.
Tailored Education BPO Solutions
Front‑office, back‑office, and knowledge services built for modern education
Student Enrollment Support
24/7 assistance for applications, financial aid, document submission, and pre‑registration.
- Multi‑channel inquiries
- Application tracking
- FAFSA/CAD help
Student & Parent Helpline
Dedicated support for class schedules, billing, transcripts, and general campus info.
- Campus navigation
- Tuition payment plans
- Grade disputes
IT & LMS Help Desk
Technical support for learning management systems, portals, and student accounts.
- Password reset
- LMS navigation
- Mobile app support
Admissions Processing
Document verification, data entry, eligibility checks, and offer letter generation.
- Transcript evaluation
- Conditional offer mgmt
- Waitlist coordination
Financial Aid Processing
Verification, award packaging, loan processing, and scholarship administration.
- ISIR import
- Verification tracking
- Award notifications
Registrar Support
Course registration, transcript requests, enrollment verifications, and degree audits.
- Add/drop periods
- Diploma orders
- Academic records
Enrollment Forecasting
Predictive models to optimise recruitment strategies, financial aid budgeting, and capacity planning.
- Yield prediction
- Demographic trends
- Marketing ROI
Student Retention Analytics
Identify at‑risk students, monitor engagement, and recommend intervention strategies.
- Early alert systems
- Engagement scoring
- Retention campaigns
Prospect Segmentation
RFM analysis, persona creation, and personalised recruitment marketing support.
- Inquiry scoring
- Program affinity
- Campaign targeting
Education Success Metrics
Measurable impact delivered through our education BPO solutions
Enrollment Growth
Average 35% increase in completed applications with 24/7 enrollment support.
Student Satisfaction
Average CSAT of 4.8/5 across admissions, financial aid, and IT support.
Response Time
50% faster inquiry response with intelligent routing and dedicated teams.
Retention Rate
22% improvement in student persistence through proactive engagement.
Education Success Stories
Real results from institutions that trust 909 Infotech
State University
Enrollment Support35% increase in completed applications
Implemented 24/7 chat & phone support during peak admission cycle with proactive follow-up.
Online Learning Platform
Tech Support Scale‑up400% ticket surge managed seamlessly
Scaled from 30 to 150+ agents in 2 weeks during course launch, maintained 98% CSAT.
Community College District
Financial Aid Processing50% faster verification turnaround
Streamlined ISIR processing and award packaging, reducing bottlenecks for 15,000+ students.
What Our Education Clients Say
Trusted by leading universities, colleges, and EdTech firms
“909 Infotech helped us deliver a truly seamless enrollment experience. Their team scaled with us during peak admission season without compromising on quality.”
“The retention analytics they provide gave us visibility into student pain points we never had. We’ve seen a 22% increase in persistence rates.”
“From financial aid processing to registrar support, their back‑office work is flawless. It’s like having an extension of our own operations team.”
Education Engagement Models
Flexible engagement options tailored to your institution's needs
Quick Start
Rapid deployment for enrollment peaks, financial aid deadlines, or overflow support.
- 48‑hour deployment
- Education‑trained agents
- Pay‑per‑use model
- Basic reporting
Dedicated Student Support
Exclusive team trained on your institution's systems, policies, and student populations.
- Dedicated agents + TL
- SIS/CRM integration
- Real‑time dashboards
- Monthly strategic reviews
Enterprise Education Suite
End‑to‑end BPO for universities, districts, and EdTech platforms – full lifecycle support.
- Full admissions & aid BPO
- Custom tech stack
- Strategic consulting
- Multi‑site scalability
Ready to Transform Your Education Operations?
Get a free, no‑obligation education process audit and ROI estimate.