Deliver seamless shopping experiences, boost loyalty, and scale operations with 909 Infotech's specialized retail BPO services.
Proven outcomes that drive growth and customer satisfaction
Always‑on support across voice, chat, email, and social – even during peak seasons.
Instantly ramp up agents for Black Friday, holiday rushes, or flash sales – no overhead.
Unified customer view across web, mobile, store, and social – seamless every time.
Real‑time dashboards and predictive analytics to optimise inventory, marketing, and service.
Front‑office, back‑office, and knowledge services built for modern retail
24/7 support via voice, email, chat, and social – returns, exchanges, order status.
End‑to‑end order processing, changes, cancellations, and real‑time tracking.
Hassle‑free reverse logistics, refund processing, and exchange coordination.
Real‑time stock updates, warehouse coordination, and multi‑location sync.
Invoice verification, payment follow‑up, and discrepancy resolution.
Price updates, coupon validation, and promotional campaign assistance.
Predictive models to optimise stock levels, markdowns, and category planning.
Monitor competitor pricing, assortment, and customer sentiment.
RFM analysis, persona creation, and personalised marketing support.
Measurable impact delivered through our retail BPO solutions
Average 40% increase in CSAT scores across all support channels.
Average 60% reduction in first response time for customer inquiries.
300% increase in peak order volume handling with zero downtime.
25% faster refund processing with streamlined returns management.
Real results from brands that trust 909 Infotech
Implemented 24/7 chat & email support, unified agent desktop, and proactive order updates.
Scaled from 50 to 200+ agents in 3 weeks, maintained SLAs, zero downtime.
Streamlined RMA and reverse logistics, reduced chargebacks and improved customer trust.
Trusted by leading brands across the globe
"909 Infotech helped us deliver a truly unified shopping experience. Their team scaled with us during peak seasons without compromising on quality."
"The retail analytics they provide gave us visibility into customer pain points we never had. We've seen a 20% increase in repeat purchases."
"From order management to returns, their back‑office support is flawless. It's like having an extension of our own operations team."
Flexible engagement options tailored to your retail business needs
Rapid deployment.
Complete omnichannel support.
End-to-end retail operations management with strategic consulting.
Get a free, no‑obligation retail process audit and ROI estimate.