Call Center Services for the Insurance Industry
Insurance is a promise. We help you deliver on that promise with responsive, knowledgeable, and empathetic support when your customers need you most.
Why Insurance Providers Choose Us
Building trust and streamlining operations around the clock.
24/7 Claims & Support
Insurance concerns arise at any hour. We handle claims, inquiries, and emergency assistance 24/7 so your customers are never left waiting.
Seamless Policy Management
We help policyholders update info, renew or cancel policies, and get answers about premiums, reducing your administrative overhead.
First Notice of Loss (FNOL)
We guide customers through the claims process with clarity and empathy, capturing all details for prompt escalation.
Cross-Selling & Retention
Our agents identify opportunities for upgrades and ensure timely renewals, boosting revenue while enhancing loyalty.
Comprehensive Insurance Services
From quote to claim, we cover every touchpoint of the policyholder journey.
New Policy Sales & Quotes
Assisting potential customers with policy comparisons, coverage explanations, and quote generation.
- Lead qualification
- Inbound sales
- Quote follow-ups
Policy Renewals
Proactive outreach to ensure customers renew their policies on time, preventing lapses in coverage.
- Expiry reminders
- Discount application
- Document processing
Modifications & Updates
Handling beneficiary changes, address updates, and coverage adjustments efficiently.
- Endorsements
- Data entry
- Verification
Claims Initiation & FNOL
The critical first step. We handle First Notice of Loss calls with empathy and precision.
- 24/7 Intake
- Emergency dispatch
- Information gathering
Premium Payment Assistance
Helping customers with billing inquiries, payment processing, and setting up autopay.
- Payment processing
- Late fee explanations
- Account reconciliation
Claims Status Updates
Keeping customers informed about the progress of their claims to reduce anxiety and call volume.
- Outbound notifications
- Adjuster coordination
- Settlement info
Customer Retention
Strategies to save cancellations and reinforce the value of your insurance products.
- Churn prevention
- Loyalty programs
- Satisfaction surveys
Complaint Resolution
Turning negative experiences into positive ones through skilled service recovery.
- Dispute handling
- Escalation mgmt
- Root cause logging
Omnichannel Access
Meeting customers where they are—Phone, Email, Chat, SMS—in multiple languages.
- Live Chat
- Email support
- Social media
Insurance Success Stories
Delivering confidence and efficiency for top carriers.
Auto Insurance Giant
FNOL Efficiency30% Faster Claim Intake
Streamlined the First Notice of Loss process with 24/7 dedicated agents, reducing average handling time significantly.
Health Insurer
Member SupportBoosted Enrollment by 15%
Provided seasonal support during open enrollment, handling thousands of queries about coverage and premiums.
Life Insurance Co.
Customer RetentionSaved 12% of Lapsing Policies
Implemented a proactive renewal outreach campaign that connected with policyholders before coverage lapsed.
Client Testimonials
What insurance leaders say about working with us.
“909 Infotech’s handling of our FNOL calls during storm season was exceptional. Their empathy and speed reassured our policyholders.”
“They seamlessly integrated with our policy management system. It feels like they are sitting right in our office.”
“Their compliance standards are top-notch. We trust them completely with sensitive customer data and payment processing.”
Deliver Confidence to Your Customers
Get a customized proposal for your insurance business. Secure, compliant, and always available.