Call Center Services for the Manufacturing Industry
Optimize production lines, manage global supply chains, and enhance workforce efficiency with 24/7, omnichannel BPO solutions tailored for Industry 4.0.
Why Manufacturers Choose 909 Infotech
Proven outcomes that drive production excellence and cost leadership
24/7 Production Support
Always‑on help desk for machine operators, line supervisors, and maintenance teams – across shifts.
Elastic Workforce Scaling
Rapidly onboard order management, supplier coordination, and logistics support during demand spikes.
Supplier & Logistics Orchestration
Unified view of raw material orders, inbound shipments, and supplier compliance – globally.
Predictive Maintenance Analytics
Real‑time IIoT data interpretation and predictive alerts to reduce unplanned downtime.
Tailored Manufacturing BPO Solutions
Front‑office, back‑office, and smart factory support built for Industry 4.0
Operator & Technician Support
24/7 multi-lingual help desk for machine troubleshooting, safety protocols, and SOP guidance.
- IIoT alert handling
- MES integration
- Escalation management
Dealer & Distributor Query Management
Order status, pricing, availability, and warranty claims – unified portal.
- Real-time inventory visibility
- Dealer portal support
- Claims processing
Warranty & Service Contracts
End-to-end management of warranty registration, claims, and service renewals.
- Warranty validation
- Service scheduling
- Parts order coordination
Supplier Order Management
PO issuance, delivery tracking, invoice reconciliation, and supplier scorecards.
- Automated PO matching
- Supplier portal support
- Compliance tracking
Inventory & Spare Parts Reconciliation
Cycle counting, stock transfer coordination, and slow-moving analysis.
- Multi-warehouse sync
- Reorder point alerts
- Excess stock reporting
Production Data Entry & Reporting
Shift-wise production logs, downtime reasons, quality check entries.
- OEE data preparation
- Scrap & rework tracking
- Daily production reports
IIoT Data Monitoring & Alerts
24/7 remote monitoring of sensor data – temperature, vibration, energy consumption.
- Threshold breach alerts
- Dashboard visualization
- Predictive maintenance flags
Demand & Production Forecasting
Statistical models to align production schedules with demand signals.
- Seasonal capacity planning
- Raw material demand
- What-if analysis
Supplier Risk & Compliance
Ongoing monitoring of supplier financial health, geopolitical risks, and ESG compliance.
- Risk scoring
- Alternative sourcing insights
- Audit support
Manufacturing Success Metrics
Measurable impact delivered through our manufacturing BPO solutions
OEE Improvement
Average 40% increase in Overall Equipment Effectiveness with predictive maintenance.
Order Accuracy
99.5% order accuracy through automated PO matching and supplier coordination.
Downtime Reduction
45% reduction in unplanned downtime with 24/7 IIoT monitoring and alerts.
Supplier Processing
30% faster PO processing across 500+ global suppliers.
Manufacturing Success Stories
Real results from industrial leaders that trust 909 Infotech
Auto Parts Manufacturer
Predictive Maintenance45% reduction in unplanned downtime
Implemented 24/7 IIoT monitoring and predictive alert desk – 200+ machines connected.
Electronics Components
Supplier Coordination30% faster supplier order processing
Centralized PO management and supplier portal – 500+ global suppliers.
Industrial Equipment
Warranty & Service50% faster warranty claim resolution
Streamlined dealer claim processing and parts order coordination.
What Our Manufacturing Clients Say
Trusted by industrial brands across the globe
“909 Infotech’s predictive maintenance desk helped us move from reactive to proactive. We’ve saved millions in lost production time.”
“Their supplier coordination team scaled with us during raw material shortages. They kept our lines running when it mattered most.”
“The warranty claims processing they handle for us is seamless. Our dealers are happier, and we’ve reduced leakages significantly.”
Manufacturing Engagement Models
Flexible engagement options tailored to your production environment
Quick Start
Rapid deployment for demand spikes, new product launches, or production overflow.
- 48‑hour deployment
- Manufacturing‑trained agents
- Pay‑per‑use model
- Basic reporting
Dedicated Production Support
Exclusive team trained on your machinery, ERP/MES systems, and quality protocols.
- Dedicated agents + TL
- ERP/MES integration
- Real‑time dashboards
- Monthly strategic reviews
Enterprise Manufacturing Suite
End‑to‑end BPO for global manufacturers – full supply chain, production, and aftermarket support.
- Full production BPO
- Custom tech stack
- Strategic consulting
- Multi‑site scalability
Ready to Build a Smarter Factory?
Get a free, no‑obligation manufacturing process audit and ROI estimate.