Healthcare BPO & Call Center Solutions
Deliver compassionate, compliant, and 24/7 patient support. From appointment scheduling to telemedicine assistance, we extend your care team.
Why Healthcare Providers Choose Us
Relief, retention, and regulatory safety – delivered at scale
Reduce Administrative Burden
Let nurses and doctors focus on patients while we handle inbound calls, billing queries, and referral coordination.
Deepen Patient Engagement
From post‑discharge follow‑ups to annual reminders, our empathetic agents build lasting trust.
HIPAA & Compliance First
We embed privacy into every workflow – BAAs, encrypted channels, and regular SOC2 audits.
24/7 Patient Support
Always‑on assistance for appointment scheduling, prescription refills, and telemedicine tech checks.
Specialised Healthcare BPO Solutions
Beyond call answering — intelligent care coordination
24/7 Patient Intake & Triage
Multilingual agents handle appointment scheduling, prescription refills, and symptom triage with seamless EHR integration.
- Epic / Cerner / Athena
- Symptom assessment
- Waitlist management
Telemedicine Support
Pre‑visit tech checks, post‑visit follow‑ups, and patient education. Reduce no‑show rates by 35%.
- Zoom / Doxy.me support
- Device troubleshooting
- Post‑visit surveys
Outreach & Chronic Care
Proactive calls for medication adherence, diabetic management, and annual wellness visits.
- CMS STARS / HEDIS
- Care gap closure
- Patient education
Referral Coordination
Manage inbound/outbound referrals, prior authorizations, and specialist scheduling – reduce leakage.
- Prior auth tracking
- Specialist matching
- Status updates
Medical Records Requests
Release of information (ROI) processing, form completion, and digitization – HIPAA‑compliant.
- ROI fulfillment
- eFax management
- Record digitization
Population Health Outreach
Risk gap closure campaigns, patient satisfaction surveys (HCAHPS), and wellness reminders.
- HEDIS measures
- Survey administration
- Care gap alerts
Insurance Verification
Eligibility checks, benefit discovery, and pre‑certification before the patient arrives.
- Real‑time eligibility
- Benefit breakdown
- Pre‑cert tracking
Patient Billing & AR
Compassionate payment conversations, payment plans, and denial management to improve cash flow.
- Bill inquiries
- Payment arrangements
- Denial resolution
Credentialing Support
Provider enrollment and reappointment with payers – reduce friction and accelerate revenue.
- Payer enrollment
- Re‑credentialing
- CAQH maintenance
Healthcare Success Metrics
Measurable impact delivered through our healthcare BPO solutions
HIPAA Compliance
98% of audits passed with zero major findings – enterprise‑grade security.
Admin Time Saved
Average 40% reduction in administrative workload for clinical staff.
Scheduling Speed
2.5x faster appointment booking with automated confirmation calls.
Patient Satisfaction
92% of patients report “very satisfied” with our support teams.
Real Impact, Real Providers
How we’ve helped health systems and clinics
Regional Hospital
Readmission Reduction22% drop in 30‑day readmissions
Outbound follow‑up calls and post‑discharge support reduced readmissions in just 4 months.
Multi‑Specialty Clinic
No‑Show Reduction40% reduction in no‑shows
Appointment scheduling + insurance verification combined to improve attendance.
Home Health Agency
Call Answer Rate97% call answer rate
24/7 intake and caregiver coordination improved from 68% to 97% within 2 weeks.
What Healthcare Leaders Say
Trusted by providers across the globe
"909 Infotech doesn't just answer calls — they extend our care team. Their understanding of HIPAA and empathy with our elderly patients sets them apart."
"The ROI we saw from their revenue cycle support was immediate. Denials dropped, and our A/R days improved by 15%."
"Their multilingual support helped us reach non‑English speaking patients we previously struggled to engage. A game changer."
Healthcare Engagement Models
Flexible engagement options tailored to your health system needs
Quick Start
Rapid deployment for seasonal peaks (flu season, vaccine drives) or overflow support.
- 48‑hour deployment
- HIPAA‑trained agents
- Pay‑per‑use model
- Basic reporting
Dedicated Care Team
Exclusive, patient‑centric team trained on your EHR and workflows.
- Dedicated agents + TL
- EHR integration support
- Real‑time dashboards
- Monthly strategic reviews
Enterprise Health System
End‑to‑end BPO for large hospitals, multi‑specialty groups, and health plans.
- Full revenue cycle management
- Custom tech stack
- Strategic consulting
- Multi‑site scalability
Ready to Transform Patient Experience?
Get a free HIPAA compliance check & process audit — no obligation.