Telecommunications BPO Solutions
Working in synergy with telecom carriers, MVNOs, and network providers to deliver 24/7 customer support, technical helpdesk, and back-office excellence.
Why Telecom Carriers Choose 909 Infotech
Domain expertise, transparent pricing, and virtual team extensions.
Domain Expertise
In-depth training on 5G, fiber, VoIP, and legacy telecom protocols. We speak your language.
Transparent Pricing
No hidden costs. Per-call, per-minute, or FTE models tailored to your traffic.
Scalability
Ramp from 10 to 500 agents in days. Perfect for network launches or outage spikes.
Virtual Organizations
We act as a seamless extension of your operations team. Same KPIs, same culture.
Telecom BPO Solutions
Inbound, outbound, and omnichannel support built for connectivity providers.
Customer Service Desk
Billing inquiries, plan changes, service upgrades, and account management.
- 24/7 inbound calls
- CRM integration
- Real-time bill pay
Technical Support / NOC
Level 1 & 2 support for internet, VoIP, fiber, and mobile connectivity.
- Modem/router troubleshooting
- Signal diagnostics
- Outage management
Order Taking
New line activations, device upgrades, and bundled service orders.
- Zero-queue processing
- Upsell prompts
- Provisioning handoff
Customer Satisfaction Surveys
Post-call / post-installation NPS and CSAT collection.
- Automated dialing
- Real-time reporting
- Churn risk scoring
Appointment Setting
Fiber installation, technician visits, and store appointments.
- Geo-location routing
- SMS confirmations
- Reschedule management
Telemarketing & Upgrades
Promote 5G plans, bundled services, and loyalty offers.
- DNC compliant
- Script optimization
- Conversion tracking
Multilingual Chat & Email
Support in 20+ languages for global telecom brands.
- Live chat, WhatsApp, SMS
- Translation services
- Chatbots + human handoff
AI-Powered Chatbots
IVR and virtual assistants for balance checks, plan details, and outage maps.
- Intent recognition
- Seamless escalation
- Usage alerts
CRM Integration
Omnichannel desktop with 360° customer view.
- Salesforce, MS Dynamics
- Call transcript sync
- History across channels
Telecom Success Stories
Real results from carriers and MVNOs.
Regional Carrier
Post-launch support30% reduction in call abandonment
Scaled support team from 20 to 120 agents in 2 weeks during 5G rollout.
MVNO Challenger
Outbound campaigns22% upsell conversion rate
Targeted outbound campaigns for data plan upgrades.
Fiber Provider
Tech support45% first-call resolution
Specialized NOC desk for fiber optic troubleshooting.
What Telecom Leaders Say
Trusted by carriers and network operators.
“909 Infotech understands the complexity of telecom support. Their technical team resolved 80% of fiber outages without escalation.”
“We reduced customer churn by 18% in 6 months using their outbound retention campaigns.”
“The multilingual support team helped us expand into 3 new countries seamlessly.”
Ready to Transform Your Telecom Operations?
Free network support audit and cost optimization analysis.